Everyone who works in the NHS has a duty to keep information about you confidential. We will take great care to protect the information you give us.

We will only share appropriate information with other agencies responsible for your care when they require it to be able to help you e.g. hospital doctors, social services, therapists, etc., unless you ask us not to. We will also share relevant information with staff who may be directly involved in your care, but who help us to monitor and improve our services generally e.g. pharmacists, record clerks, summarisers and the health authority, unless you ask us not to. These staff are also bound by rules of confidentiality.

We may use health information for medical audit to help ensure we improve our quality of care and service, but will ensure that individual details cannot be identified.

We will not release any information or reports to solicitors, employers, non- health organisations, insurers, researchers, etc. without your specific consent, (unless we are required by law).

We will not release any information or reports to solicitors, employers, non- health organisations, insurers, researchers, etc. without your specific consent, (unless we are required by law).

Your Rights to Information

The Freedom of Information Act 2000 (FOIA) gives members of the public the right to know how public services are organised, run and how much they cost. From 1 January 2005, General Practice must respond to requests about information it holds. However, the request will have to satisfy a number of conditions. Please contact the Practice Manager for further information.

Zero Tolerance

All staff at the surgery has the right to carry out their work without threat of violence. The surgery has a policy of removing from our list any patient who is physically or verbally abusive or threatening towards any member of our staff or other patients.

We promise to treat all our patients with respect – in return, we feel our staff are entitled to the same respect.

Complaints and Suggestions

We are continually making effort to improve our service and we welcome all your comments.

However if you have a complaint please write to the Practice Manager in the first instance, who will respond within 48 working hours. A complaint procedure is available on request.

Alternatively you can complain through NHS England

NHS England
PO Box 16738
Redditch

B97 9PT
Tel: 0300 311 2233
Email: england.contactus@nhs.net

Summary Care Records (SCR)

Our practice is participating in NHS national programme for IT. We share summary of your vital clinical information i.e. Medication, Allergies and Adverse reaction to drugs with the NHS Emergency Care Providers like A&E, Out Of Hours GP and Walk-in Centre. This is to ensure that our patients receive safer and quality care during urgent or emergency situations. Please do let us know if you would like to opt-out from this initiative.