We are continually making effort to improve our service and we welcome all your comments.

However if you have a complaint please write to the Practice Manager in the first instance, who will respond within 48 working hours. A complaint procedure is available on request.

Alternatively you can complain through NHS England
NHS England
PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 2233
Email: [email protected]

“All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.                                                                                                                                                                                             

The average pay for GPs working in The Rosewood Medical Centre in the last financial year was £81,818 before tax and National Insurance.                                           

This is for 2 full time GPs, 1 part time GP, 1 full time salaried GP, 2 part time salaried GP and 1 locum GP who worked in the practice for more than six months.”                                             

ACR project for patients with diabetes (and/or other conditions)

The data is being processed for the purpose of delivery of a programme, sponsored by NHS Digital, to monitor urine for indications of chronic kidney disease (CKD) which is recommended to be undertaken annually for patients at risk of chronic kidney disease e.g., patients living with diabetes. The programme enables patients to test their kidney function from home. We will share your contact details with Healthy.io to enable them to contact you and send you a test kit.  This will help identify patients at risk of kidney disease and help us agree any early interventions that can be put in place for the benefit of your care. Healthy.io will only use your data for the purposes of delivering their service to you. If you do not wish to receive a home test kit from Healthy.io we will continue to manage your care within the Practice. Healthy.io are required to hold data we send them in line with retention periods outlined in the Records Management code of Practice for Health and Social Care. Further information about this is available at: https://lp.healthy.io/minuteful_info/.

Our practice is participating in NHS national programme for IT. We share summary of your vital clinical information i.e. Medication, Allergies and Adverse reaction to drugs with the NHS Emergency Care Providers like A&E, Out Of Hours GP and Walk-in Centre. This is to ensure that our patients receive safer and quality care during urgent or emergency situations. Please do let us know if you would like to opt-out from this initiative.

The Freedom of Information Act 2000 (FOIA) gives members of the public the right to know how public services are organised, run and how much they cost. From 1 January 2005, General Practice must respond to requests about information it holds. However, the request will have to satisfy a number of conditions. Please contact the Practice Manager for further information.

All staff at the surgery has the right to carry out their work without threat of violence. The surgery has a policy of removing from our list any patient who is physically or verbally abusive or threatening towards any member of our staff or other patients.

We promise to treat all our patients with respect – in return, we feel our staff are entitled to the same respect.